Do You Ever Have Clients Inform You About Dilapidation Projects At The Last Minute?
As a Building Consultant its often the case that a client contacts you needing a project to be completed almost immediately with an imminent / critical completion deadline!
Short notice can can cause issues!
Client calls about a dilapidation project on Friday, you need to start the job Tuesday?
In an ideal world your client would inform you months in advance about every forthcoming dilapidation or refurbishment project. Unfortunately we are faced with changes and challenges which often mean a phone call on a Friday needs a visit on a Monday and the job starting on the Tuesday
- After many decades in the industry its never a surprise when we get a phone call telling us that a project has been left late and completion of it is on a very tight deadline. The classic “I need it now” scenario
- Our in house team can accurately scope projects on your behalf
So when you are already very busy what are the options available when you get that urgent dilapidations project client call?
Option 1: You can inform the client that you are incredibly busy and unfortunately have no capacity to cope with the short notice
- An honest approach which will undoubtedly open up an opportunity for a competitor who now has the potential to perform and build their reputation
Option 2: You arrange to see the client on site the next day (takes time) you prepare a scope of works (takes time) you prepare a quotation that reflects your lack of time and you hope that you are not awarded the contract
- An approach that shows you take your client seriously, but will the rushed activity impact on the end result?
Option 3: You put all your other activities on hold to work on this urgent project
- You’re now putting your reputation at risk
Option RWS: You call RWS with over 25 years of dilapidations and refurbishment experience and are used to this situation. One site visit with RWS to guarantee success for everyone
- Confident that RWS guarantee to complete dilapidations projects on time and to budget you can concentrate on your other planned and structured projects